FAQ

  • How does the rental work?

    1). Sign up. 2). Pay the rental fee. 3). When the product arrives, check its contents carefully to ensure that it includes a kit, and return label. 4). Then place the product box in the rental box, tighten to prevent damage, seal the box with tape and stick the return label on the box. (Ensure that there are no other tracking labels attached to the box.) 5). Drop off at the post office or any service center accepting USPS parcels.

  • When does the rental period begin and end?

    The rental period will begin on the next day your order is delivered and last for 14 calendar days. When your return date falls on a holiday or weekend, we will not charge you a late fee as long as you return on the next business day.

  • What is the late fee?

    $15/day. To avoid a late fee, drop off your kit at the post office or any service center accepting USPS parcels by no later than the return date. A late fee will be charged each day (for up to 20 days) until the kit is returned.

  • What resources are included in the online lessons?

    Online learning resources are complimentary and mostly are curated resources from the manufacturers. It does not mean to serve as a comprehensive learning guide, but rather as a starting point and inspirational materials.